Suggested Options for Mobile Device and Scanner

Suggested Scanners

It is recommended to pair scanners with Android devices, as iOS can behave inconsistently with JavaScript compared to Android.

Why can't I use the smartphone camera to scan?

• The Salesforce mobile app does not support direct scanning via the device camera. While customization is possible, it has significant limitations:
  • Range: Limited scanning distance.
  • Speed: Slower due to the need for focusing and adjusting.
  • Efficiency: Poor performance in challenging lighting conditions.

Why can't I download and install the Salesforce1 app from the Google Play Store?

• Check your device's app store settings to ensure your account is properly set up.
• The Salesforce1 app is free to download.

Why doesn't the sled scan into the Salesforce1 app?

• Test by scanning into a text input (such as Google Keep or a notes app). If it fails:
  1. HID Mode: May be disabled on the sled.
  2. Firmware Update:
     • Attach the sled to your device.
     • Download the Captuvo Firmware Upgrade Toolkit from your device's app store.
     • Follow the instructions to install the latest firmware.
  3. If the issue persists, send the sled back to the manufacturer for resetting and enabling HID mode.

Why doesn't the Bluetooth scanner work with the Salesforce1 app?

• Test by scanning into a text input (ex: a notes app). If unsuccessful:
  • HID Mode: Likely disabled on the scanner.
  • Refer to the scanner's user manual or contact the manufacturer for instructions to enable HID mode.

How do I add a CR suffix to all symbologies?

• Access the guide at Zebra Support.

Article Suggested-Options-for-Mobile-Device-and-Scanner  ·  Last updated June 12, 2026 · GoldFinch ERP Help Center