Issue a Refund Check to a Customer

Applies toApply Customer Receipts

AudienceAll users

Last updatedOctober 03, 2025

Overview

When there is a credit amount on a customer’s account that will not be applied to any outstanding invoices, a refund to the customer will need to be processed. The transaction will need to be processed in GoldFinch. There are two ways to go about this. You can:

• Print a check to the customer for the credit amount

• Send the funds to the customer electronically

Print a Refund Check to a Customer

If you will be printing a check to the customer, you will create a negative Customer Receipt and print the check from the posted Customer Receipt.

Create a Customer Receipt

Fill in the following fields:

• Amount - Enter the amount of the credit to the customer with a negative number

• Bank Account - Select the Bank Account the check will be printed from

• Payment Method - Select Check

• Payment Type - Select Customer Refund

• Posting Date - Enter the Posting Date of the check

Post the customer receipt. When the Customer Receipt is posted, the Document No will be populated with the Check Number to use based on the Last Check No. field defined on the Bank GL Account setup.

Results of Posting

The following transactions will be created upon posting:

GL Entries

• Credit to the Bank Account

• Debit to the Accounts Receivable account

Customer Ledger Entry

A customer ledger entry will be created to capture the payment.

Apply Customer Ledger Entries

If there are open customer ledger entries that will be applied to the check, click the Apply button.

Put a Check in the Select field for any Customer Ledger Entry that will be applied to the check. This could be open credit memos or open payments that were overpayments. Once you have the entries selected, click the Post Application button.

Print the Refund Check

When you are ready to print the check, select the Print Check button from the Posted Customer Receipt.

Void a Refund Check

If you need to void a customer refund check, select the Void Check button from the posted customer Receipt.

Process Electronic Refund

If you have credited a customer electronically, you will need to process a transaction in GoldFinch to capture the transaction by creating a negative Customer Receipt.

Create a Customer Receipt

Fill in the following fields:

• Document No - Enter the Document number

• Amount - Enter the amount of the credit to the customer with a negative number

• Bank Account - Select the Bank Account the payment was made from

• Payment Method - Select the appropriate payment type from the options ACH, Credit Card, Wire transfer

• Payment Type - Select Customer Refund

• Posting Date - Enter the Posting Date of the check

Post the customer receipt.

Results of Posting

The following transactions will be created upon posting:

GL Entries

• Credit to the Bank Account

• Debit to the Accounts Receivable account

Customer Ledger Entry

A customer ledger entry will be created to capture the payment.

Apply Customer Ledger Entries

If there are open customer ledger entries that will be applied to the payment, click the Apply button.

Put a Check in the Select field for any Customer Ledger Entry that will be applied to the check. This could be open credit memos or open payments that were overpayments. Once you have the entries selected, click the Post Application button.

---

Article Issue-a-Refund-Check-to-a-Customer  ·  Last updated October 03, 2025 · GoldFinch ERP Help Center