GoldFinch ERP Self Study Questions – GoldFinch Clientcare

True/False

GoldFinch methodology recommends testing transactions directly in the Production instance and deleting them before go-live to save time. (False)
You cannot add custom fields to GoldFinch objects because it is a managed package. (False)
The Base Unit of Measure for an item should always be the smallest unit. (False)
You can only set up one Purchase Price per Vendor, Item, and Unit of Measure. (False)
Each Purchase Order can only receive inventory into one Warehouse. (False)
GoldFinch automatically converts received inventory to the Base Unit of Measure for consumption or shipping. (False)
Payment Terms should be set up separately in two tables: Customers and Vendors. (False)
When receiving inventory under a Purchase Order denominated in a foreign currency, GoldFinch values the inventory in the company’s base currency. (True)
You cannot receive more than the ordered quantity on a Purchase Order unless you first edit the PO. (False)
To complete a Purchase Order, you must either receive all quantities or update the order to match the quantities received. (False)
GoldFinch maintains a separate Currency Code table but uses Salesforce’s Currency Exchange table. (True)
To record non-inventory purchases (e.g., legal expenses), you must create a service item. (False)
To invoice inventory items, a Sales Order and Warehouse Shipment are always required first. (False)
If the Purchase Invoice cost differs from the PO cost after the inventory is sold, you must update the PO cost before posting the invoice. (False)
Actual Landed Cost enables inventory valuation using landed-cost components at the time of receipt. (False)
Before closing the month, all shipments should be invoiced, and the Shipped Not Invoiced amount on the Inventory to GL Reconciliation Report should be zero. (True)
Before closing the month, all receipts should be invoiced, and the Received Not Invoiced amount on the Inventory to GL Reconciliation Report should be zero. (False)
In Made-To-Order (MTO) scenarios, leftover inventory can be used via the Supply Planning process, not the Special Orders process. (True)
A Sales Order can be configured to ship from multiple Warehouses, even with only one Warehouse field on the header. (True)
When posting a Sales Invoice, COGS is based on shipped inventory and may be adjusted later. (True)
Filtering by Posting Date of a month on Sales Invoices and summarizing COGS should always match the month's COGS GL Entry report. (False)
In GoldFinch, the Posting Date must match the Invoice Date. (False)
Inventory valuation by Lot Number can be run as of any historical date. (True)
GoldFinch offers three default Inventory Class values—Finished Goods, Subassembly, and Raw Materials—and more values can be added. (False)
Manufacturing Input Bin must always be a QC Bin when setting up a Warehouse. (False)
If using Percentage Management in a Formula, you must set up a Formula Version. (True)
To record outside services in Contract Manufacturing, a service item must always be set up. (True)
When using Wave Picking, inventory must be picked to Cross Dock before creating individual picks. (False)
Sales Invoices can be created from multiple Sales Orders. (True)
The Adjust Cost Entry routine should be scheduled to run hourly. (False)
Item Ledger Entry tracks both inventory quantity and cost by Unit of Measure. (False)
Subassembly items are recommended for batch-manufactured goods. (True)
If scrap occurs regularly during production, use Replenishment Movement instead of Pick Ticket to ensure inventory is ready for Work Orders. (True)
Ledger Entries are always non-editable, while transaction tables are always editable. (False)
Setup objects (e.g., Warehouse, Bin, Item) cannot be deleted once used in transactions. (True)
The Job Scheduler lets you view, schedule, and run jobs, but you must add them by creating records in the Job Scheduler tab with their Apex Class names. (False)
A Purchase Return transaction removes inventory from stock. (True)
It is mandatory to create Picking Tickets when shipping customer orders. (False)
Inventory must be allocated on a Sales Order before a Warehouse Shipment can be created. (True)
When allocating inventory on a Sales Order, GoldFinch allocates inventory down to the Bin, Lot Number, or Serial Number level. (False)
If an item is set up as Lot Tracked, all posted transactions for that item must include a Lot Number. (True)
Each Warehouse must have multiple Bins set up. (False)
Drop Ship items are purchased from a vendor who ships directly to the customer. Special Order items are purchased-to-order or made-to-order by a vendor, then shipped from your warehouse to the customer. (True)
If a customer always uses the same carrier, setting the Shipping Agent on the Customer Account will cause it to default on all Sales Orders for that customer. (True)
To display your vendor's item numbers on Purchase Orders, you must create Cross Reference records on the Item for the Vendor Account. (True)
Enabling the Cross Reference Search field in Company Setup will display the Customer Part No. field on the Sales Order Edit page and allow users to search by the customer's cross reference number. (True)
The Bypass Shipment feature cannot be used for lot-tracked items. (False)
GoldFinch supports up to five levels in a multi-level Formula or Bill of Materials (BOM). (False)
To enter a non-inventory vendor invoice (e.g., rent, utilities, services), you must first create a Purchase Order. (False)
GoldFinch allows you to create and post a Customer Receipt without a Sales Invoice by enabling the Bypass AR option, which still posts an entry to the AR Account. (True)
A Sales Price record must include both a Starting Date and an Ending Date. (True)

Multiple Choice

1. What are the steps to add additional custom fields to the Sales Order page (Visualforce override)?

A. Add Custom Fields
B. Update Fieldset
C. Clone and modify the Visualforce page
D. Contact GoldFinch Support

✅ Answers: A, B

2. What are the risks of creating multiple item records for different Units of Measure?

A. Increased data maintenance
B. Inaccurate inventory costing
C. Inventory quantity management becomes difficult
D. Increased data storage usage

✅ Answers: A, B, C, D

3. If Purchase Price is not set up for a Vendor, Item, and Unit of Measure, which cost does GoldFinch use first on the Purchase Line?

A. Standard Base Cost
B. Last Invoiced Base Cost
C. Average Base Cost
D. Last Order Cost

✅ Answer: A

4. How do you troubleshoot a Sales Order that doesn't calculate sales tax?

A. Check if Tax Liable is selected on the order header
B. Verify Tax Detail setup for Tax Area and Tax Group
C. Check if Tax Exemption No. is entered on the Account
D. Confirm that the Line Amount on the Sales Line is not zero

✅ Answers: A, B, D

5. Why might COGS on the Sales Invoice be adjusted after posting?

A. Final Purchase Invoice cost of the items differs from the PO
B. Work Order is not finished at the time of sale
C. User data entry error
D. Adjust Cost routine not run

✅ Answers: A, B

6. Which tables show on-hand inventory by Lot?

A. Item
B. Bin Content
C. Warehouse Entry
D. Item Ledger Entry

✅ Answers: B, C

7. How can finished goods be created from components in GoldFinch?

A. Work Order
B. Kitting
C. Adjustment Journal
D. Explode BOM on Sales Order

✅ Answers: A, B

8. What are the benefits of using a Transfer Order instead of a Transfer Journal?

A. Simplicity
B. Documentation
C. Process Management
D. Track in-transit quantity

✅ Answers: B, C, D

9. How can inventory be reserved to a Work Order?

A. Allocation
B. Pick Ticket
C. Replenishment
D. Run Reports

✅ Answers: A, B

10. Which options are available for setting up Sales Forecasting records?

A. Manual entry
B. Import
C. Calculate from sales history
D. Use Opportunities

✅ Answers: A, B, C, D

11. Which table is used to reconcile the inventory subledger with the GL?

A. Cost Entry
B. Item Ledger Entry
C. Item Application Entry
D. Warehouse Entry

✅ Answer: A

12. What is the purpose of the Item Application Entry table?

A. Link inbound and outbound ledger entries
B. Calculate inventory FIFO cost
C. Calculate Standard Cost
D. Understand item usage

✅ Answers: A, B

13. How do you reconcile WIP with the GL?

A. Run the Work Order report to summarize WIP for Released Work Orders
B. Run a GL report on the WIP GL Accounts by Work Order
C. Run the Inventory Valuation Report
D. Run the Work Order Production Report

✅ Answers: A, B

14. Which tool helps monitor Limited License usage in GoldFinch?

A. Permission Sets
B. Profiles
C. User License Type
D. User Adoption Report

✅ Answer: D

15. How do you prevent users from posting in the wrong accounting period?

A. Update Allow Posting From and Allow Posting To in Company Setup
B. Update Allow Posting From and Allow Posting To in User Setup
C. Configure Permission Sets and Profiles
D. Update Posting Routine configurations

✅ Answers: A, B

16. What options do you have to clean up Setup objects that are used in transactions?

A. Delete unposted transactions
B. Rename the record for reuse
C. Contact GoldFinch Support
D. Add a zzz prefix to differentiate the record

✅ Answers: A, B, C, D

17. What field must be configured in Electronic Document Management to avoid resending invoices?

A. Field to Update
B. Criteria Field
C. Batch Process Size
D. Active

✅ Answer: B

18. What criteria does GoldFinch use to evaluate available Purchase Price records when entering a Purchase Order?

A. Item, Unit of Measure, and Quantity only
B. Vendor and Currency only
C. Vendor, Item, Unit of Measure, Quantity, Date Validity, and Currency
D. Vendor, Item, Unit of Measure, and Quantity

✅ Answer: C

19. Where can a Purchase Invoice be created from?

A. Purchase Order
B. Warehouse Receipt
C. Purchase Invoice
D. None of the given options

✅ Answers: A, B, C

20. What is a downside of using the Actual Landed Cost method?

A. The cost is an estimate
B. You must wait for all vendor invoices related to the item before the cost is accurate
C. Inventory is costed in full upon receipt
D. None of the given options

✅ Answer: B

21. Where can automatic Sales Order allocation be configured?

A. Customer Account
B. Company Setup
C. Sales Order
D. None of the given options

✅ Answers: A, B, C

22. If multiple Sales Price records exist for the same Item and Customer, which record will be used on a Sales Order Line?

A. The first Sales Price record created
B. The lowest effective price
C. The highest effective price
D. None of the given options

✅ Answer: B

23. What is the most commonly recommended costing method for inventory items in GoldFinch?

A. Standard Cost
B. FIFO
C. LIFO
D. Average

✅ Answer: B

24. What are two ways to move inventory quantities from one Warehouse to another?

A. Warehouse Activity Movement
B. Item Journal Transfer
C. Item Journal Cycle Count
D. Transfer Order

✅ Answers: B, D

25. When setting up multiple Units of Measure for items, what is the conversion value related to?

A. Sales UOM
B. Purchase UOM
C. Base UOM
D. None of the given options

✅ Answer: C

26. Where can a GTIN (Global Trade Item Number) be set up for an item?

A. Item Unit of Measure
B. Item Setup
C. Cross Reference
D. None of the given options

✅ Answer: A

27. Which of the following is NOT a benefit of using GoldFinch Demand Planning?

A. Improved forecast accuracy
B. Reduced inventory costs through overstocking
C. Efficient inventory management
D. Seamless integration with supply chain processes

✅ Answer: B

28. Which Salesforce tool is used to change field labels for Accounting Variables in GoldFinch?

A. App Launcher
B. Translation Workbench
C. Custom Settings
D. Metadata API

✅ Answer: B

29. If a customer orders an item and you want the vendor to fulfill and ship it directly, which field and value should be set on the Sales Line?

A. Purchasing Type = Inventory
B. Purchasing Type = Drop Ship
C. Purchasing Type = Special Order
D. Account = Vendor's Name

✅ Answer: B

30. If a manufactured item has a substitutable component, how should the Formula (BOM) be set up?

A. Create two separate items, each with its own Formula
B. Use Formula Versions
C. Use a routine to substitute components
D. Manually change components on the Work Order

✅ Answers: B, D

31. What happens when the Non-Sellable field is checked on an item?

A. The item cannot have Sales Price records
B. The item won't be visible on sales or transfer transactions
C. The item will not be shown on the eCommerce site
D. The item will not sync as a Salesforce Product

✅ Answers: B, D

32. How should you manage customers with multiple shipping addresses in GoldFinch?

A. Use a custom Address object
B. Create separate Customer Accounts for each ship-to address and link them via Alternate Billing
C. Use the Alternate Shipping object
D. Enter the address directly on the Sales Order

✅ Answer: C

33. How can you prevent duplicate PO numbers on a customer's Sales Orders?

A. No configuration is needed—GoldFinch automatically prevents it
B. Check Do Not Allow Duplicate PO Numbers on the Customer Account
C. Enable the same setting in Company Setup
D. None of the given options

✅ Answer: B

34. How can you skip the Sales Order and Warehouse Shipment steps and directly create a Sales Invoice for inventory items?

A. This is not possible in GoldFinch
B. Enable Bypass Shipment in Company Setup
C. Check Skip Shipment on the Sales Invoice
D. None of the given options

✅ Answer: B

35. How can you batch create SKUs for items?

A. SKUs can only be created one at a time from the Item page
B. Use the Import Wizard
C. Use the Create Item SKU routine from the Administration app
D. Enable the Batch Create SKU option in Company Setup

✅ Answers: B, C

36. Where can you run the Item Availability Status report in GoldFinch?

A. Reports menu
B. Items page
C. Items List View
D. Item Availability Status page

✅ Answer: C

37. Which inventory costing methods are supported in GoldFinch?

A. FIFO
B. Standard
C. Average
D. LIFO

✅ Answers: A, B

38. How do you configure a Warehouse to skip the Pick Ticket process before shipment?

A. You cannot skip Pick Ticket in GoldFinch
B. Assign a Bin with Bin Type = Pick as the Ship Bin and check Bypass Pick for Shipment
C. Set Bin Type = Ship and check Pick Tickets Not Required
D. Just check Pick Tickets Not Required in Warehouse Setup

✅ Answer: B

39. What are the different ways to create a Purchase Order in GoldFinch?

A. Manual entry
B. Use Requisition Worksheet
C. Use Supply Planning
D. Import Purchase Orders

✅ Answers: A, B, C, D

40. What does the Daily Adjust Cost routine in GoldFinch do?

A. It doesn't exist
B. Automatically adjusts COGS when inventory is shipped/invoiced before vendor invoice or Work Order completion
C. Allows manual cost changes on posted Sales Invoices
D. Adjusts COGS only for purchased inventory

✅ Answer: B

41. How do you process a customer return of inventory items in GoldFinch?

A. Create a Sales Credit Memo
B. Create a new Sales Order and mark it as a Return Order
C. Use the Create RMA button on the posted Sales Invoice
D. Create a new Sales Invoice and check the Return field
E. Create a Reverse Warehouse Shipment

✅ Answers: B, C

42. When setting up a Sales Price for an item, what pricing types are available?

A. All Accounts
B. Specific Account
C. Pricing Group
D. Item Category

✅ Answers: A, B, C